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Ice Factory Employment

Join our amazing, world-class, guest-centric team! 

We look for fun, outgoing, bigger than life types that want to join us in a hard working, fast paced and fun work environment. 

Our openings are for part-time positions that require working weekends and evenings. Applicants must be available between Thanksgiving and mid-January (our busiest season) for weekends and some evenings. Applicants must also have full availability during local school winter breaks to work weekdays as well as weekends. Requests for time off not accepted Thanksgiving week through the second week of January.

Our typical positions are:

Guest Service - Greet and help our guests, and help keep a spotless facility.

Party Hero - Engaging, playing games and making the party child the center of attention in our world class birthday parties. 

Front Desk - Be an Ice Factory know-it-all! Help our guests find the right program for their needs. Ring in guests and invite them into our fun facility.

Public Session DJ - Play fun music, play games and engage with our guests.

Cafe - Sell, prepare and serve delicious food and beverages.

Facility maintenance - help us keep the building in top shape and drive the Zamboni.

Currently Hiring for Party Heroes!

Qualifications 

  • High school or equivalent (Preferred) 

  • Customer Service: 1 year (Preferred) 

  • Day Shift (Preferred) 

  • Night Shift (Preferred) 

 

Full Job Description 

 

Never fear, the Party Heroes are here! The Ice Factory is looking for a new team of Party Heroes to save birthday kids from the evils of a boring party.  

Our ideal party hero is energetic, creative, and genuine. You must love working with kids of all ages – experience herding cats is preferred but not required. You’ll spend parties controlling the exciting chaos of birthdays while having a blast playing games, serving up cake, and skating. Each cool-as-ice party involves time in one of our private party rooms where you’ll be running the show, having fun while sticking to a busy schedule. The party kids will also get time out on the ice with you, but don’t worry, you don’t have to be a great skater. To help you along the way, you’ll have our supportive management team to ensure you have everything you need to succeed. All you need to provide is a good work ethic and upbeat personality mixed with a healthy dose of fun. 

 

  • No skating experience required – but you’ll get plenty of ice time while you’re here and we’ll help you learn 

  • Flexible schedules for students 

  • Continuous training to help you improve and build new skills 

  • Opportunity for growth 

  • Positive work environment 

 

Job Responsibilities: 

  • Make a positive difference for every guest 

  • Have your best customer voice on for every interaction 

  • Treat every guest with kindness and respect 

  • Learn the Ice Factory programs and be able to explain them forwards, backwards, and standing on your head with a smile 

  • Ensure that the rink is always clean and presentable – we only want to see pictures of cleanliness on Yelp! 

  • Provide families with an experience they’ll remember forever (for a good reason) 

 

Job Standards: 

  • Always be ready to answer questions in person or on the phone, even when they’re easy to Google 

  • Always be dressed in your uniform, ideally clean and not wrinkled from the floor of your bedroom 

  • Always carry a radio with a headset so you can stay up to date on the latest gossip 

  • Always be pleasant, courteous, and helpful, even if you’re having a bad day 

  • Always be outgoing and friendly, but still staying on task 

  • Always have fun, but not too much fun 

 

Job Perks: 

  • Training experiences and programs 

  • Team-building events and meetings 

  • Support for personal, professional, and academic endeavors 

  • Valuable work experience and skills 

  • Lots of ice time 

  • Oh, and a paycheck, but that’s not why you’re here, right? 

Guest Service!

Skate Guard!