Party Hero!


  • High school or equivalent (Preferred) 

  • Customer Service: 1 year (Preferred) 

  • Day Shift (Preferred) 

  • Night Shift (Preferred) 


Full Job Description 


Never fear, the Party Heroes are here! The Ice Factory is looking for a new team of Party Heroes to save birthday kids from the evils of a boring party.  

Our ideal party hero is energetic, creative, and genuine. You must love working with kids of all ages – experience herding cats is preferred but not required. You’ll spend parties controlling the exciting chaos of birthdays while having a blast playing games, serving up cake, and skating. Each cool-as-ice party involves time in one of our private party rooms where you’ll be running the show, having fun while sticking to a busy schedule. The party kids will also get time out on the ice with you, but don’t worry, you don’t have to be a great skater. To help you along the way, you’ll have our supportive management team to ensure you have everything you need to succeed. All you need to provide is a good work ethic and upbeat personality mixed with a healthy dose of fun. 


  • No skating experience required – but you’ll get plenty of ice time while you’re here and we’ll help you learn 

  • Flexible schedules for students 

  • Continuous training to help you improve and build new skills 

  • Opportunity for growth 

  • Positive work environment 


Job Responsibilities: 

  • Make a positive difference for every guest 

  • Have your best customer voice on for every interaction 

  • Treat every guest with kindness and respect 

  • Learn the Ice Factory programs and be able to explain them forwards, backwards, and standing on your head with a smile 

  • Ensure that the rink is always clean and presentable – we only want to see pictures of cleanliness on Yelp! 

  • Provide families with an experience they’ll remember forever (for a good reason) 


Job Standards: 

  • Always be ready to answer questions in person or on the phone, even when they’re easy to Google 

  • Always be dressed in your uniform, ideally clean and not wrinkled from the floor of your bedroom 

  • Always carry a radio with a headset so you can stay up to date on the latest gossip 

  • Always be pleasant, courteous, and helpful, even if you’re having a bad day 

  • Always be outgoing and friendly, but still staying on task 

  • Always have fun, but not too much fun 


Job Perks: 

  • Training experiences and programs 

  • Team-building events and meetings 

  • Support for personal, professional, and academic endeavors 

  • Valuable work experience and skills 

  • Lots of ice time 

  • Oh, and a paycheck, but that’s not why you’re here, right?